Shipping Policy

This Shipping Policy explains how orders placed through the NerveFlow website are processed, shipped, and delivered. Please read this page carefully before completing your purchase.

Order Processing

After your order is successfully placed, it will be processed and prepared for shipment. Most orders are processed within a reasonable business timeframe, excluding weekends and holidays.

Once your order has been processed and shipped, you may receive a confirmation email containing shipping details and tracking information, when available.

Shipping Confirmation and Tracking

Customers may receive tracking information by email after the order has been shipped. Please allow time for the tracking details to update after the carrier receives the package.

If you do not receive tracking information immediately, this does not necessarily mean your order has not been processed. Tracking updates may take additional time depending on the carrier.

Estimated Delivery Times

Delivery times may vary depending on your location, shipping method, carrier availability, customs procedures, weather conditions, holidays, and other factors outside our control.

Orders shipped within the United States typically arrive faster than international orders. International deliveries may require additional time due to customs clearance and local delivery procedures.

Shipping Costs

Shipping costs, when applicable, will be displayed during the checkout process before your purchase is completed.

Some promotional packages may include free shipping, while other packages or locations may require an additional shipping fee.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. NerveFlow is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact customer support as soon as possible. We cannot guarantee that address changes can be made after an order has been processed.

Lost, Delayed, or Damaged Packages

While we work with shipping providers to deliver orders safely and efficiently, delays may occasionally occur. NerveFlow is not responsible for delays caused by carriers, customs, weather events, or circumstances beyond our control.

If your package appears to be lost, delayed, or damaged, please contact customer support with your order information so the issue can be reviewed.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, or other fees required by the destination country.

Any customs duties, import taxes, or local fees are the responsibility of the customer and are not controlled by NerveFlow.

Order Support

If you have questions about your order, shipping status, or delivery information, please contact the customer support team using the contact details provided on our website.

Please include your full name, order number, and the email address used during purchase so our support team can locate your order more efficiently.